Privacy Policy
About this policy
Waiheke Beach Villa ("we", "us", "our") is a holiday home on Waiheke Island. We respect your privacy and handle your personal information in line with the Privacy Act 2020 and its Information Privacy Principles.
This policy explains what personal information we collect when you enquire, book or stay with us, how we use it, and your rights. By using our website or contacting us, you agree to the way we handle your information as described here.
What we collect
We collect personal information when you:
fill in the contact or enquiry form on our website
email or phone us
make a booking or payment
This may include your name, email address, phone number, postal address, booking dates, number of guests, any special requests, and payment details.
Payments. Credit card payments are processed securely by our third-party payment provider. We don't store your full card details ourselves.
Our website. Like most websites, our website platform may use basic cookies and collect general, non-identifying information (such as browser type and pages visited) so the site works properly and we can see how it's used. You can turn off cookies in your browser settings, though some parts of the site may not work as well.
You don't have to give us your personal information. If you don't, we may not be able to answer your enquiry or take your booking.
How we use and store your information
We use your personal information only to:
respond to your enquiries
manage your booking, payments and stay
send you booking confirmations, arrival details and other information about your stay
keep records for accounting and legal purposes
We won't add you to a mailing list or send marketing without your permission, and we will never sell or rent your information.
We only share your information when we need to, such as with our payment provider to process payments, or with service providers who help us run the villa (for example, cleaners who need to know arrival dates). We may also share it if the law requires us to.
Your information is stored securely in our email, booking and business systems. Some of our providers, such as our website, email and payment providers, may store data on servers outside New Zealand. We use reputable providers that are required to protect personal information to a standard comparable to New Zealand law.
We keep your information only for as long as we need it for these purposes, or as required by law (for example, tax records), and then securely delete it.
If a privacy breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Privacy Commissioner as required by the Privacy Act 2020.
Your rights and contacting us
Under the Privacy Act 2020, you have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it's wrong. To make a request, or if you have any questions or concerns about your privacy, please contact:
Claire Condon
Property Manager
Phone: +64 21 0901 5702
Email: info@waihekebeachvilla.com
We will respond as soon as possible, and within 20 working days.
If you're not satisfied with how we've handled a privacy concern, you can contact the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this policy
We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated.
Last updated: October 2026